Refund Policy

Because no money is collected, no refund can arise. You will never see a charge from ToolForge on your card or bank statement while the service is free. If you ever do see a charge claiming to be from ToolForge, please email us at support@toolforge.chatforge.shop right away — it is not from us.

A paid Premium plan may be introduced later. The rule below will apply to Premium purchases from the day paid plans go live. It does not apply to anything today, because nothing is sold today.

• Full refund within 7 days: if you buy a Premium plan and ask for a refund within 7 days of the purchase, and you have not used Premium features, we will refund the full amount you paid.
• How to ask: email support@toolforge.chatforge.shop from the email address on your account, with your order details. We will confirm by email.
• How you are refunded: to the original payment method you paid with.
• Timing: refunds are processed within 10 business days of approval.
• After 7 days, or once Premium features have been used, purchases are not refundable — except where the law in your place requires a refund.
• If a payment was taken twice by mistake, or a Premium feature you paid for did not work at all, email us and we will put it right — including a refund where one is due.

Free accounts cost nothing and are never charged. Closing a free account, or stopping using ToolForge, involves no payment and no refund.